Procedure for Complaints against CAB Personnel

Procedure for Filing Complaints against CAB Personnel / Inquiries / Suggestions / Comments

1. Complaints/reports /inquiries or comments are submitted in either of the following manner:
   1. Through the CAB’s website, www.cab.gov.ph
      • Click the Feedback Category which you can see at the menu bar (Homepage of CAB’s website) and fill up the required information (i.e. with asterisk) and details of the complaint
   2. Through email - This email address is being protected from spambots. You need JavaScript enabled to view it. , This email address is being protected from spambots. You need JavaScript enabled to view it. , or This email address is being protected from spambots. You need JavaScript enabled to view it.
      1. complaints against a personnel - This email address is being protected from spambots. You need JavaScript enabled to view it. , This email address is being protected from spambots. You need JavaScript enabled to view it. , or This email address is being protected from spambots. You need JavaScript enabled to view it.
      2. inquiries - division concerned (can go to Contact Us in our website)
      3. comments/suggestions - This email address is being protected from spambots. You need JavaScript enabled to view it.
   3. Through phone:
      • Hotline: 852-8967 (Legal Division or LED) or Local 113
      • 851-4898 (Administrative Div) or Local 121/122
      • Trunk Line:   854-5996/853-7259
      • CAB will only provide advices and the requirements needed if complainant will pursue to file a formal complaint.
   4. File directly to CAB through the Legal Division or through the HR/Administrative Division -   Submit the complaint form together with the requirements (if any) and other evidences that maybe required
2. Acknowledge Receipt of reports or complaints, inquiries, suggestions and comments (1-2 days)
3. Person concerned will be notified soon, on action taken by the committee/agency.