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Procedure for Complaints against CAB Personnel

Procedure for Filing Complaints against CAB Personnel / Inquiries / Suggestions / Comments

  1. Complaints/reports /inquiries or comments are submitted in either of the following manner:
    1. Through the CAB’s website, www.cab.gov.ph
      • Click the Feedback Category which you can see at the menu bar (Homepage of CAB’s website) and fill up the required information (i.e. with asterisk) and details of the complaint
    2. Through email - This email address is being protected from spambots. You need JavaScript enabled to view it. , This email address is being protected from spambots. You need JavaScript enabled to view it. , or This email address is being protected from spambots. You need JavaScript enabled to view it.
      1. complaints against a personnel - This email address is being protected from spambots. You need JavaScript enabled to view it. , This email address is being protected from spambots. You need JavaScript enabled to view it. , or This email address is being protected from spambots. You need JavaScript enabled to view it.
      2. inquiries - division concerned (can go to Contact Us in our website)
      3. comments/suggestions - This email address is being protected from spambots. You need JavaScript enabled to view it.
    3. Through phone:
      • Hotline: 852-8967 (Legal Division or LED) or Local 113
      • 851-4898 (Administrative Div) or Local 121/122
      • Trunk Line:   854-5996/853-7259
      • CAB will only provide advices and the requirements needed if complainant will pursue to file a formal complaint.
    4. File directly to CAB through the Legal Division or through the HR/Administrative Division -   Submit the complaint form together with the requirements (if any) and other evidences that maybe required
  2. Acknowledge Receipt of reports or complaints, inquiries, suggestions and comments (1-2 days)
  3. Person concerned will be notified soon, on action taken by the committee/agency.

CAB Hotline

Public Assistance 24/7

165-66

Secondary Numbers: PASSENGER RIGHTS ACTION DESK (PRAD)

AIRPORT CONTACT NUMBER AIRPORT CONTACT NUMBER
NAIA Terminal1 0919-9128457 Laoag 0998-5864834
NAIA Terminal2 0919-9128458 Legaspi 0919-9128461
NAIA Terminal3 0919-9128451 Mactan-Cebu T1 0919-9128464
NAIA Terminal4 0919-9128470 Mactan-Cebu T2 0998-9668315
Bacolod 0998-5864828 Masbate 0998-9668314
Basco 0998-5864829 Naga 0919-9128462
Boracay 0919-9128453 Ozamis 0998-5864835
Busuanga 0919-9128460 Pagadian 0998-5864836
Butuan 0998-5864830 Puerto Princessa 0998-5864837
Camiguin 0998-5864831 Roxas 0998-5864838
Clark 0919-9128471 Siargao 0919-9128456
Davao 0919-9128469 Surigao 0998-5864839
Dipolog 0998-5864832 Tacloban 0998-5864840
Dumaguete 0998-5864833 Tagbilaran 0919-9128465
General Santos 0919-9128467 Tuguegarao 0998-5864841
Iloilo 0919-9128466 Virac 0919-9128463
Kalibo 0919-9128454 Zamboanga 0998-5864842
Laguindingan 0919-9128468

✆ 852-8967 (CAB Legal Office)
APBR@cab.gov.ph

Trunk Lines:
☎ (+632) 853-7259
☎ (+632) 854-5996