1. To deliver excellent public service by continuously upgrading the competencies of our human resource;

  2. To provide business-friendly strategies in our policy framework by adopting international standard and best practices in the Air Transport Industry;

  3. To continuously implement and improve work processes in line with quality management system standard to ensure innovativeness, professionalism and transparency;

  4. To provide responsive regulations in processing operating rights, fares, rates and tarrifs and all other permits related to air transport, and

  5. To optimize the utlization of information and communication technology in the delivery of service to delight our stakeholders.