Online Passenger Complaint Form

The goal of the Civil Aeronautics Board is to develop and regulate an air transport industry that delivers world-class services to passengers. As such, CAB is your primary partner in advocating passengers rights for a convenient, reliable, and safe air travel.

If you would like to complain about being bumped off your flight schedules, misleading promos, or any other problem with local and international airlines, let CAB help you.

You can file a complaint in two ways: You can visit the CAB desks strategically located in the airports, or you can let us know right now, via this online complaint form:
Please fill in all required fields.
Refund
Promo Fares
Cancellation of Flights
Delayed Flights
Denied Boarding
Poor Customer Service
Late Check-in
Refusal to Accept Virtual/Credit Card
Erroneous Booking
Others
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