Memorandum Circular No. 1 Series of 2012

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MEMORANDUM CIRCULAR NO. 01
Series of 2012


TO: ALL DOMESTIC AIRLINES OPERATING SERVICES TO AND FROM THE PHILIPPINES, AND ALL FOREIGN AIRLINES OPERATING FROM THE PHILIPPINES

SUBJECT: PUBLICATION OF THE AIR PASSENGER BILL OF RIGHTS (APBR) IN THE WEBSITES OF ALL SCHEDULED CARRIERS COVERED BY THE APBR

DATE: 27 December 2012


In recognition of the primary right of the passenger to be informed of all the conditions and restrictions attached to an airline ticket, and his rights as a passenger under the "Air Passenger Bill of Rights" (Joint DOTC-DTI Administrative Order No. 01 and CAB Economic Regulation No. 09), carriers are under obligation to assure that the riding public are informed of the cardinal rights afforded under the aforementioned Regulations not only via the media provided by Government, but also through their respective websites which are accessed by passengers availing of their services.

In this regard, all carriers covered by the aforementioned Regulations are directed to cause the appearance or publication of the Air Passenger Bill of Rights (APBR), for reference and easy access by the passengers, in their respective websites.


For your compliance.



CARMELO L. ARCILLA
Executive Director

CAB Hotline

Public Assistance 24/7

165-66

Secondary Numbers

NAIA Terminal1 0919-9128457 Laguindingan 0919-9128468
NAIA Terminal2 0919-9128458 Laoag Airport 0998-5864834
NAIA Terminal3 0919-9128451 Legaspi Airport 0919-9128461
NAIA Terminal4 0919-9128470 Mactan-Cebu Int'l. 0919-9128464
Clark Int'l .Airport 0919-9128471 Naga Airport 0919-9128462
Boracay Airport 0919-9128453 Ozamis Airport 0998-5864835
Bacolod Airport 0998-5864828 Pagadian Airport 0998-5864836
Basco Airport 0998-5864829 Puerto Princessa 0998-5864837
Busuanga Airport 0919-9128460 Roxas Airport 0998-5864838
Butuan Airport 0998-5864830 Siargao Airport 0919-9128456
Davao Int'l. Airport 0919-9128469 Surigao Airport 0998-5864839
Dipolog Airport 0998-5864832 Tacloban Airport 0998-5864840
Dumaguete Airprot 0998-5864833 Tagbiliran Airport 0919-9128465
General Santos 0919-9128467 Tugeugarao Airport 0998-5864841
Iloilo Int'l .Airport 0919-9128466 Virac Airport 0919-9128463
Kalibo Int'l. Airport 0919-9128454 Zamboanga Airport 0998-5864842

✆ 852-8967 (CAB Legal and Enforcement Division)
APBR@cab.gov.ph

Trunk Lines:
☎ (+632) 853-7259
☎ (+632) 854-5996