Missed your flight? Airlines give a break on rebooking

Source: Jerome Aning | Philippine Daily Inquirer

The country’s major airlines extended for a third day their free rebooking promo for passengers who missed their flights at the Ninoy Aquino International Airport (Naia) due to the flooding in Metro Manila and nearby provinces.

Philippine Airlines said its waiver on rebooking fees and charges for passengers was subject to the availability of the fare booking class. This waiver applies to all outbound and inbound Manila passengers to and from PAL domestic and international stations.

Cebu Pacific Air also said passengers who missed their flights to and from Naia or the Clark International Airport in Pampanga may also opt to travel on another day.

The airlines said missed flights Thursday may be rebooked, without charge, within 30 days. The value of the booking may also be placed in the airline’s travel fund for future redemption.

Air Philippines Express also waived rebooking charges for those who failed to make their flights at Naia and Clark Thursday. Rebooking is allowed on same fare and booking class, the carrier said.

The Manila International Airport Authority (Miaa), state operator of the Naia, advised travelers to keep in touch with their carriers via land line or their websites for further details and other queries.

Arrivals and departures at Naia were normal Thursday, according to the Miaa. The three airlines, however, reported “slight delays” due to rainy and windy conditions in the vicinity of the airport.

CAB Hotline

Public Assistance 24/7



NAIA Terminal1 0919-9128457 Laoag 0998-5864834
NAIA Terminal2 0919-9128458 Legaspi 0919-9128461
NAIA Terminal3 0919-9128451 Mactan-Cebu T1 0919-9128464
NAIA Terminal4 0919-9128470 Mactan-Cebu T2 0998-9668315
Bacolod 0998-5864828 Masbate 0998-9668314
Basco 0998-5864829 Naga 0919-9128462
Boracay 0919-9128453 Ozamis 0998-5864835
Busuanga 0919-9128460 Pagadian 0998-5864836
Butuan 0998-5864830 Puerto Princessa 0998-5864837
Camiguin 0998-5864831 Roxas 0998-5864838
Clark 0919-9128471 Siargao 0919-9128456
Davao 0919-9128469 Surigao 0998-5864839
Dipolog 0998-5864832 Tacloban 0998-5864840
Dumaguete 0998-5864833 Tagbilaran 0919-9128465
General Santos 0919-9128467 Tuguegarao 0998-5864841
Iloilo 0919-9128466 Virac 0919-9128463
Kalibo 0919-9128454 Zamboanga 0998-5864842
Laguindingan 0919-9128468

✆ 8852-8967 (CAB Legal Office)

Trunk Lines:
☎ (+632) 8853-7259
☎ (+632) 8854-5996